Measuring and Monitoring Quality and Safety Improvement involve, among other things

  • Developing and tracking a balanced set of Key Performances Indicators that collectively reflect governance, leadership, service and client-level quality issues.
  • Sustaining incident reporting and monitoring mechanisms using the results to address quality and safety issues in a timely manner.
  • Monthly monitoring and reporting of quality and safety initiatives on a monthly basis as per the SHS Incident Reporting, Analysis, Resolution and Disclosure Policy