All SHS personnel and contractors shall report all incidents (adverse events, sentinel events, and near misses) in writing to their immediate superior on the SHS Safety Incident Reporting and Analysis Form and shall then collaborate fully in any ensuing investigation and improvements required to prevent further such incidents.
The incident reporting and analysis process shall be conducted with respect for and attention to the privacy and confidentiality of the individuals involved in the incident as much as possible; the objective being to learn from the incidents in order to make improvements and prevent further harm.
The Safety Officer shall coordinate incident reporting, analysis, resolution and follow-ups in collaboration with SHS managers and personnel;
Transparent reporting of safety incidents is strongly encouraged at SHS within the context of a ‘just’ and non-blaming culture where improving systems is the main objective and where all can feel that reporting is safe.
Objective and impartial analysis of safety incidents is necessary to enable us to learn from them and to adjust our systems to prevent safety incidents from recurring.
Stoney Health Services (SHS) follows a formal and open policy and process for disclosure of adverse events to clients and families, including support mechanisms for clients, family, staff, and service providers involved in adverse events.
Incident trends are monitored at SHS on an ongoing basis (and are grouped according to the seven (7) following dimensions: