Accountability for Quality and Safety Improvement

  • For quality improvement to be successful, all employees and clients/families must understand that each one holds some responsibility for the quality and safety of care and services in the organization as a whole.

  • Our clients and families are better able to fulfill this role when they are included and actively involved in the processes of designing, planning and evaluating care.

  • All contracted service providers shall attest in writing to the quality of their services in line with this Quality & Safety Improvement Policy. Executive and Managerial personnel shall monitor the progress of contracted services. Defaulting on quality may be grounds for termination of contracted services.