Accountability for Quality and Safety Improvement

For quality improvement to be successful, all employees and clients/families must understand that each one holds some responsibility for the quality and safety of care and services in the organization as a whole.

Our clients and families are better able to fulfill this role when they are included and actively involved in the processes of designing, planning and evaluating care.

All contracted service providers shall attest in writing to the quality of their services in line with this Quality & Safety Improvement Policy. Executive and Managerial personnel shall monitor the progress of contracted services. Defaulting on quality may be grounds for termination of contracted services.